The night before
Confirm three things with dispatch: the pickup address, the pickup time and the clinic address. Those three fields are where every problem starts, and a two-minute WhatsApp exchange the night before eliminates almost all of them.
Put your documents, your appointment confirmation and your surgeon's phone number in one place you can reach without unpacking. Charge your phone fully — you will need it for the driver, the clinic and your family, on a day when finding a charger is not going to be a priority.
What to wear and what to bring
Loose clothing that opens at the front, slip-on shoes, and something warm: clinics are cold and so is a vehicle at 5:00 AM. If you will have restricted arm movement afterwards, a button-front top is worth more than any other item in the bag.
Bring less than you think. The person carrying your bag afterwards is probably your companion, and they will also be carrying prescriptions, paperwork and possibly you.
The morning
Plan to be ready fifteen minutes before the pickup window. Our driver arrives early as a rule, and a passenger who is ready early converts that margin into a calm morning rather than a rushed one.
If you are fasting, keep water discipline according to the clinic's instructions, not according to how you feel. And tell the driver you are fasting — it changes nothing about the route, but it tells them not to stop for coffee.
Arranging the return before you go under
This is the one people forget. Before the procedure, confirm who is calling dispatch when you are discharged, from what number, and to what address you are going. If it is a companion, make sure they have our number saved.
For that return trip specifically, book the Premium Medical service. It is the one leg of the journey where the vehicle, the seat and the border lane actually change how the day ends.
Ready to reserve your transportation?
Tell us the date, the time and the two addresses. We confirm the vehicle, the driver and the published fare in writing — usually within minutes.